I purchased this unit for the upcoming winter pre-heating needs. So I have not used the unit as of yet. After receiving it I did get it set up, mounted it on the wall in the hangar and tested the function of the Switchbox with the free app. It works great!

Best winter aircraft product I’ve had in years! Thank you for the good service

Couple guys at the airport are using them and I finally got one. Perfect for winter preheating and customer support is great. Highly recommended!

Just received my switchbox 4G. With one quick email the I was up and running in a matter of minutes. Instructional videos and App (android in this case) make it really simple to use. Really makes flying on cold days easy, when you dont have to drive to the airport twice. On a side note customer service at switchbox cared enough to get me set up after hours, not saying it can always happen that way but nice to have great service and a great product.

It took support from both t-mobile and the SwitchBox vendor to get it working. After a couple hours of troubleshooting it works great now.

My review echos the other poor reviews here. When it works, it works okay. When it dies (died) after two years of winter-only use, youll get zero support. This thing was over $300 and lasted maybe three seasons. I bet I didnt send it 200 commands in that time. Maybe only 100. The markup on this thing is enormous. It wouldve been quite easy to send me a replacement or upgrade for a small fee, but instead I have a dead box that Im just throwing in the trash.

Rating this 1 star due to switch box absolutely terrible customer service. It appears theyve either bounced all around the country or have been sold numerous times in the past 3 years. The unit works when it works, but good luck trying to get a hold of anyone.

DO NOT BUY THIS PRODUCT!! Great T-Mobile coverage in my area, but the Switchbox didnt work. Customer support is e-mail only. They got me confused with someone else, so I spent three weeks of my 30-day guarantee with very confused Switchbox reps. Bottom line: they couldnt get it to work. To add insult to injury, Switchbox has a 20% restocking fee -- for a new product that doesnt work!! And Switchbox doesnt want to pay a refund without a lot of cajoling. I returned the unit to Aircraft Spruce in February and the refund wasnt credited to me until June! Thank you to Aircraft Spruce for their persistence and perseverance being my advocate. It was a long, painful process. On a positive note, when I watched the Switchbox video (which is 7 years old and outdated) on youtube, next up was a video from SwitcheOn - https://switcheon.com Its much cheaper and the annual support is half what Switchbox charges. So I thought Id give it a try and ordered one. Worked right out of the box! And, it tells me the temperature in the hangar, as well! A much more pleasant experience and a much better deal. Aircraft Spruce, Id recommend dropping the Switchbox from your offering and offer the SwitcheOn instead. Youll have a lot less headaches. 0

BEWARE...This is an overpriced, poorly constructed product and a waste of money. Had for a couple years and stopped working for no apparent reason after two dozen uses. Support is pathetic. Almost impossible to speak to anyone, they want to do everything by email and that is a waste of time troubleshooting, takes hours. They told me to send it back and they would get it working right away and sent back to me at their expense. Sent back to Switchbox at my cost and they told me it would cost $200 to fix (after they received it though they had no idea why it doesnt work). After arguing with them they lowered the price to fix $100 for a 2G device that will go out by 2020. Already paid close to $400. Would not even apply to upgrade to 4G unit. This is a bad company and a worst product. Look at the other reviews. App doesnt work, hd to just text unit. It is hit or miss and they do not stand behind their product. Will send you emails that sound like they want to help you but in reality its all about the money. I had to pay them to send the unit back unfixed.